Stop losing
high-value enquiries.
We handle website and WhatsApp enquiries instantly — qualify intent, ask the right questions, and escalate to humans only when needed.
Built for businesses selling high-consideration products.
The enquiry problem
For high-consideration products, every missed or delayed enquiry is lost revenue. For most businesses, this translates directly into slower growth and competitive disadvantage.
Missed enquiries often translate directly into lost revenue.
Missed enquiries outside business hours
Website form submitted at 11pm. WhatsApp message on Sunday. By Monday, they've moved on.
Slow response times
Enquiries sit in a queue. Your team is busy. Prospects get impatient. Competitors respond faster.
Inconsistent qualification
Some leads get asked budget. Some don't. Some get follow-up questions. Some fall through the cracks.
Lost context and handoffs
Prospect explains their need on WhatsApp. Has to repeat everything when transferred to sales. Frustrating.
Manual, repetitive work
Your team answers the same questions, asks the same qualifiers, copies data into spreadsheets. Every single time.
How the system works
One system. Five steps. Every enquiry handled reliably.
Enquiry arrives
Website form or WhatsApp message comes in. Instant acknowledgment. No delays.
Intent qualified
We ask 2–3 structured questions to understand what they need and how serious they are.
Lead created
Information captured in a structured format. No more manual data entry.
Human escalation (when needed)
If intent is qualified and ready, we loop in your team with full context. No repetition.
Everything logged
Every enquiry, every question, every response tracked. You always know what's happening.
What you get
One system. Two surfaces. Complete coverage.
How it works:
- •Retrieval-based responses from your approved documents only — no guessing, no invention.
- •Deterministic generation at temperature zero ensures consistent, correct information every time.
- •Integrates with the existing qualification flow — factual answers support structured enquiry handling.
- •Every response includes source references so you can verify what was said and why.
Example scenarios:
Physical product: A prospect asks about warranty terms for a specific model. The system retrieves the exact warranty clause from your product documentation and responds with the correct policy.
Digital product: An enquiry asks about API rate limits. The system pulls the precise limits from your technical documentation and provides the factual answer with a reference to the source document.
Boundary: If the answer isn't in your approved documents, the system refuses instead of guessing. This prevents hallucinations and maintains trust with prospects.
Website enquiries
Form submissions handled instantly. Clarifying questions asked via email or SMS.
WhatsApp enquiries
Direct messages handled in real-time. Clear, professional responses. Structured data capture.
- Instant response on both channels
- 2–3 qualification questions (customized for your business)
- Structured lead creation
- Human escalation with full context
- Complete audit log of every interaction
Who this is for
This system works best for specific types of businesses. Here's how to know if it's a fit.
This is a fit if:
- You sell high-consideration products (not impulse buys)
- You get enquiries via website forms and/or WhatsApp
- Response time matters (prospects compare multiple options)
- Qualifying intent early saves your team time
- You want a system, not a chatbot that makes things up
This may not be a fit if:
- You sell low-ticket products that don't need qualification
- You prefer to manually handle every single enquiry
- You need a system live this week (typical setup takes ~2 weeks)
- You're looking for a SaaS tool you can configure yourself (we build this custom for you)
Questions
Common questions about how the system works.
Is this a chatbot?
No. This is a structured enquiry system. We don't use free-form chatbots that make things up. We ask specific questions, capture structured data, and escalate to humans when needed.
What happens if the system doesn't understand an enquiry?
If confidence is low or the enquiry is ambiguous, we escalate to a human immediately. We never fake certainty.
Can I control what questions get asked?
Yes. We work with you to define 2–3 qualification questions tailored to your business. You can update them anytime.
How long does setup take?
Typical setup takes ~2 weeks, depending on product complexity and integrations. We map your enquiry workflow, configure the system, integrate with your tools, and test thoroughly before going live.
Do I need to change my existing tools?
No. We integrate with what you already use (email, CRM, spreadsheets, WhatsApp Business, etc.).
What if I only get enquiries on one channel?
That's fine. You can start with website-only or WhatsApp-only and add the other channel later if needed.
What is the Knowledge Layer and when do I need it?
The Knowledge Layer is a premium add-on that enables the enquiry system to answer factual questions from your approved documents. You need it if prospects frequently ask detailed product questions (specifications, policies, technical details) that require accurate information from your documentation.
How does the Knowledge Layer prevent wrong answers?
It uses retrieval-based responses from your approved documents only. If the answer isn't in your documents, the system refuses to respond instead of guessing. Every response includes source references so you can verify correctness.
What kind of documents can I use with the Knowledge Layer?
Product manuals, technical specifications, warranty policies, pricing sheets, compliance documents — any factual reference material your team uses to answer prospect questions. We help you identify which documents to include during setup.
Get started
Tell us about your enquiry workflow. We'll respond within 24 hours.